SHIPPING POLICY

Thank you for choosing Zen Agro Foods. We aim to deliver safe, hygienic, and well-packaged products in a timely manner. This Shipping Policy explains how orders are processed, dispatched, delivered, and supported.

1. Service Regions & Delivery Partners

We currently ship products across India using trusted delivery partners. Service availability depends on pincode coverage and regulatory conditions.

2. Shipping Charges

Shipping charges are displayed at checkout and may vary based on:

• Delivery location

• Order weight & volume

• Ongoing promotions (if applicable)

Certain orders may be eligible for Free Shipping offers.

3. Order Processing & Dispatch Timeline

Orders are generally processed and dispatched within 2–15 working days from the date of confirmed payment.

Dispatch timeline may vary depending on:

• Stock availability

• Production cycles

• Incoming inventory

• Order volume / festive rush

• Courier pickup schedules

Delays may occur if a particular product is temporarily unavailable or under replenishment.

4. Estimated Delivery Timeframes

Delivery time may differ based on destination region:

Karnataka (Major Cities): 3–10 working days

South & West India: 4–12 working days

North & East India: 7–15 working days

Remote Locations / NE States / Hilly Regions: 10–15+ working days

Note: Delivery estimates are not guaranteed and may be impacted by:

• Weather disruptions

• Strike/bandh or traffic restrictions

• Peak seasonal load

• Festivals and holidays

• Government regulations

5. Order Tracking

Once dispatched:

• Tracking details will be shared via Email/SMS/Portal

• Customers must monitor updates for delivery coordination

If tracking doesn't update for 48 hours, contact: support@zenagrofoods.com

6. Packaging & Quality Protection

We follow food-grade packaging standards:

• Sealed pouch / vacuum pack

• Shock-resistant secondary packaging

• Special care for products requiring specific handling

If the delivery package looks tampered or leaking:

• Do NOT accept delivery

• Take photos + video and email support immediately

7. Delivery Attempts & Failures

Couriers typically attempt delivery 2–3 times.

Refunds are NOT applicable if:

• Customer provides wrong/incomplete address

• Customer is unreachable

• Delivery is refused without valid reason

• Product deteriorates due to delayed acceptance

Reshipment charges may apply for reattempts.

8. Delays & Responsibility

Zen Agro Foods is not liable for delays due to:

• Courier network issues

• Unforeseen transit interruptions

• Product replenishment delays

• Force majeure events (disasters, lockdowns, etc.)

Delays in shipping do not qualify as grounds for cancellation or refund.

9. Delivery Confirmation

Courier tracking records (including OTP or signature) serve as valid proof of delivery.

Any claim of non-receipt must be raised within 24 hours of status "Delivered."

10. Wrong Product / Damage Claims

On rare occasions if you receive:

• Wrong product

• Package tampered

• Quality issue before best-before date

Please raise claim within 24 hours with clear photos/videos. We will arrange replacement/refund as per policy.

11. International Shipping

Currently unavailable. Will expand globally soon.

12. Support & Escalation

Customer Support: support@zenagrofoods.com

Escalation TAT: 48–72 working hours

Support available Monday–Saturday (business hours only)